At Conversation Peace Wellness, we believe therapy works best when clients feel safe, respected, informed, and empowered throughout the counseling process.

Clients Rights

Right to Respectful & Ethical Care

Clients have the right to:

  • Be treated with dignity, respect, and compassion

  • Receive services in a safe and supportive environment

  • Participate actively in treatment planning and goals

  • Ask questions about therapy approaches, recommendations, and interventions

  • Refuse or discontinue treatment at any time

  • Receive care free from discrimination or harassment

Confidentiality & Privacy

Therapy is confidential, but there are legal and ethical limits.

  • Information shared in therapy is kept private and protected

  • Records are securely stored

  • HIPAA compliance

  • Telehealth confidentiality protections if applicable

Limits of confidentiality, including:

  • Risk of harm to self

  • Risk of harm to others

  • Suspected child abuse or neglect

  • Abuse or neglect of vulnerable adults

  • Court orders/subpoenas when legally required

  • Coordination of care with signed consent

Missouri mental health professionals are mandated reporters for abuse and neglect situations.

Fees, Payments & Cancellation Policies

Clients have the right to:

  • Private pay structure

  • Payment expectations

  • Cancellation/no-show policy

  • Superbills or out-of-network reimbursement availability if applicable

    Good Faith Estimate Notice

    Because we are private pay:

    • Clients have the right to receive a Good Faith Estimate under the No Surprises Act.

Telehealth Rights & Risks

Clients have the right to:

  • Telehealth uses secure technology platforms

  • Clients must provide consent for telehealth

  • Telehealth carries potential technology/privacy risks

  • Clients can request in-person services when available

  • Emergency situations may require local emergency contacts/location information

Missouri requires consent and confidentiality protections for telehealth services.

Professional Boundaries

  • Therapy is a professional relationship

  • Therapist must protect social media boundaries

  • There are clear communication expectations and clients are asked to email the therapist directly with all communication or directly message them through the secured Health Records.

  • Crisis limitations: Conversation Peace Wellness is not a 24/7 emergency crisis center. If you need immediate help, please contact 911 or your local police department.

Complaints or Concerns

Missouri boards expect clients to know how to address concerns.

  • Clients are encouraged to discuss their concerns with their therapist first.

  • Clients are then encouraged to discuss concerns directly with the practice

  • Information for the Missouri licensing board can be provided to the client if needed.